Monday, February 10, 2014

Web Intelligence Report: The Blank White Screen

Occasionally, I'll have a user report that they get a blank white screen when trying to run a report.  One might be tempted to try the ordinary fixes;  check the browser version, check the Java version etc.  In this case the fix is different (and easier).  To solve, the user can simply change his/her preferences to Administrator Defined.  Go to Preferences, and on the General tab check the box at the very top that says Administrator Defined and click OK.  Walla!  The problem is solved!  If desired (but not required) the user may then uncheck the box again and define whatever personal preferences he/she wishes.

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